Orders will be dispatched from either our Melbourne warehouse or directly from the manufacture. Because of this, dispatch times can vary so the approx time frame will be noted on each products description. Once the order has been placed you will be notified via your email with the carrier and tracking details.
The carriers we use are Couriers Please, TNT Express, Toll Ipec, Startrack, Aramex and more. If you're located locally (within approx 40kms of our warehouse) we may opt for a direct run from our in-house delivery system. If this is the case you will be contacted prior to delivery. For any other jobs where a generic courier is used unfortunetly we cannot book a specific delivery day, or have the courier call you prior to delivery. If you need this information or would like an approximate date of delivery please contact us and we encourage you to keep an eye on your tracking information which will be sent to you upon dispatch.
When shipping from our Melbourne warehouse our normal booking method is 'Authority to leave' meaning the carrier will leave the parcel if it is safe to do so (this is generally preffered). If you require a ‘signature on delivery’ booking, please let us know at the time of purchase. If the consignment is shipped directly from the manufacture, they may opt for a signature on delivery regardless. This will be at the discreation of the consignor.
If you require an express service, this may be available but please contact us prior to ordering to discuss your options.
Please note, due to the size and nature of the parcels we cannot deliver to any PO boxes or parcel lockers.